February 2020, Vol. 247, No. 2


When Workers Leave: How to Retain Their Knowledge

By Rick Cruz, Managing Director, Global Solutions, CTG Like other manufacturers, the oil and gas industry is impacted by the impending departure of an aging workforce. The people who make up this group have decades of institutional knowledge that has become second nature within the work environment, yet much of this knowledge is unstructured and not readily available to others across the organization.  This becomes quickly apparent in the immediate wake of a particularly knowledgeable worker when, “We used to ask Bob, but he retired last month” becomes a familiar refrain.  The good news is that companies can hold onto Bob’s – or Jane’s or Alan’s

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